Mallorca Taxis

Questions fréquemment posées

Ici, vous pouvez dissiper tous vos doutes : nos tarifs, nos services, notre engagement, notre point de rencontre et bien plus encore

Modes de paiement

Card Card Card Card

Nous acceptons les cartes Visa, MasterCard, American Express, Discover et Maestro. Le paiement est immédiat et pratique, payez au moment de la réservation avec votre carte de crédit ou de débit habituelle.

Paypal

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Cash

Pre Booking 24H

Si vous réservez généralement longtemps à l'avance, cette option vous permet de confirmer votre réservation en ne payant qu'une petite partie au moment de la réservation. Le montant restant sera facturé 24 heures avant l'heure prévue de votre voyage.

Le système de paiement par carte en ligne est-il sécurisé ?

Mallorca Taxi utilise un certificat SSL 256 bits. Ce certificat SSL peut assurer le chiffrement entre votre navigateur et notre serveur Web, afin que les informations sensibles puissent être transmises en toute sécurité sur Internet.

Vous avez d'autres questions ?

Nous pouvons vous aider

Tel. +34607266255

About us

 Majorca Taxi is able to provide you with any type of transfer from or to Majorca airport. Our wide range of vehicles such as Taxis, Minibuses and Coaches will meet your needs regarding your budget or group size.


 If you are looking for a professional and affordable solution, choose Majorca Taxi. Our great team, supported by the Official Taxis of Majorca, will give you total peace of mind when organising your holiday transfers.

I haven't booked yet

Votre réservation doit être effectuée au moins 24 heures à l'avance, mais nous vous conseillons d'effectuer votre réservation 48 heures à l'avance afin d'éviter tout problème de disponibilité.

Yes, it will. All our transfers are “door to door”. Your Taxi will take you to the address given when you booked.

No, there won't. We offer only private transfers, exclusively for you or your group.

 If you book online, you'll get our VIP pass.


 It will give you various benefits, for example you will not need to queue for your taxi or you can request different accessories like baby seats or booster seats that are not usually available at the airport taxi ranks. It also gives you a fixed fare for the whole municipality you are travelling to, a great way to keep costs under control avoiding disappointing surprises.

It depends on the vehicle, in a Taxi you can take 4 pieces of luggage and the hand luggage, in a Minivan you can fit up to 9 pieces of luggage plus the hand luggage.

Yes, we have Babyseat, Boosterseat and Maxicossi in some vehicles, at the time of making your taxi reservation indicate the one you need.

Babies (0-2 years old) and children (2-11 years old) count as passengers on board of all our vehicles since they occupy one seat. By law, children are not permitted to be seated on your lap.

Dans la réservation, vous devez indiquer l'heure réelle d'arrivée, ne vous inquiétez pas du temps d'attente pour les bagages. Si vous indiquez une heure différente du vol d'arrivée, nous enverrons le chauffeur à l'heure indiquée sur le formulaire.



In this case at the moment of your booking you need to fill in the number of the flight last to arrive. This will ensure that all passengers will be at the meeting point and it will reduce the driver's waiting time. It is also important that the comments indicate all flight numbers if there are delays.



Yes, it is possible in most cases but you'll have to tell us at the moment of your booking in the”comments” area where the collection point is, as an extra charge might be applied.

When you are booking we will provide you with an approximate time so that you can make your arrangements without problems.

I have made my booking

Your booking is confirmed when you receive our mail indicating "Reservation confirmed" and the reservation number.

It might happen that you email server identifies our email as spam. If you can't find our email in your spam folder then you need to send us an email to info@mallorca-taxi.com so that we can send you a copy of your booking voucher. 


Remember that you can also view your booking on our website accessing with your email. Doing so, you can check if your booking is PENDING or CONFIRMED

I am already at the airport - meeting point

Mallorca Taxi has its own stand in the arrival area, you must go to door 3 to stand 56 where we will be waiting.

If you can not find gate 3, call us at any of the numbers indicated in the reservation and we will help you immediately.


In your voucher has a unique phone number for our customers.

si votre vol d'arrivée du transfert de l'aéroport est retardé ou dévié vers un autre aéroport jusqu'à un maximum de 3 heures, nous ferons de notre mieux pour reprogrammer gratuitement le transfert en fonction de votre nouvelle heure d'arrivée. Si nous ne sommes pas en mesure de reprogrammer votre transfert en raison du manque de véhicules disponibles, vous serez intégralement remboursé pour le transfert concerné.

Bien entendu, si votre vol a changé d'heure mais pas de numéro de vol, vous devez nous envoyer la nouvelle heure à info@mallorcataxis.com afin que nous puissions vérifier la disponibilité du véhicule avec la nouvelle heure d'arrivée.

Si votre voyage retour en avion après un transfert vers l'aéroport est annulé, nous serons peut-être en mesure de réorganiser votre transfert, mais un nouveau paiement sera nécessaire.

Back To the airport

All our vehicles will always pick you up on time. Nevertheless, there might be delays due to circumstances beyond our control such as roadworks, local roads diverted or closed, heavy traffic, accidents or local holidays.

Your Taxi will pick you up from the same place where you were dropped off on the arrival date. 


The time and date will be the same printed on your booking voucher. If the pick-up point is a hotel the driver will meet you at the main entrance, in case of private accommodation your taxi will be waiting for you at the address given at the moment of your booking.

You don't have to. The pick-up time is already confirmed on your booking voucher. However, you could always contact us sending an email or an SMS to request the departure time's confirmation.

You can book your return journey to the airport on our website. You can also book ringing us or sending an email or SMS. Having previously booked, we'll already have all your details.

If you have booked previously you can make a reservation sending an SMS with your name and email so that we can send you a taxi at the same address. You just need to tell us the pick-up date and time.

I've come back from my trip



Tell us about your experience! We value our customers' opinions. Send us your comments, complaints or suggestions to sugerencias@mallorca-taxi.com

If you've left something in one of our Taxis, you should inform us immediately so that we can locate and deliver it. Bear in mind that our taxis are always busy so the more time you'll take to inform us the more difficult it'll be to get back your belongings.

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